Can I get an academic plan as a student?
Yes, students can apply for a W&B academic plan from the Pricing page or the academic application page.
Can I just log metrics, no code or dataset examples?
Yes, disable code logging with WANDB_DISABLE_CODE or turn it off in team settings.
How can I be removed from a team?
A team admin can remove you from the Users tab in the team settings page.
How can I change my account from corporate to academic?
Link your academic email in account settings, then apply at the W&B academic application page.
How can I remove projects from a team space without admin privileges?
Request a team admin to remove projects or grant you temporary access for project management.
How can I rotate or revoke access?
Rotate or revoke API keys by creating a new key, updating your scripts, then removing the old key.
How can I see the bytes stored, bytes tracked and tracked hours of my organization?
View storage and usage metrics for your organization in the Billing tab of your organization settings.
How do I cancel my subscription?
Contact the W&B support team with your organization name and account details to cancel your subscription.
How do I change my billing address?
Contact the W&B support team at support@wandb.com to change your billing address.
How do I delete a team from my account?
Delete a team by accessing team settings as an admin and clicking the Delete button at the bottom of the page.
How do I delete my organization account?
Contact the W&B support team at support@wandb.com to delete your organization account.
How do I downgrade my subscription plan?
Contact W&B support at support@wandb.com with your current and desired plan details to downgrade.
How do I export a list of users from my W&B Organisation?
Use the SCIM API as an admin to programmatically export a list of users from your W&B organization.
How do I fix service account errors like `Unauthorized` or missing runs?
Verify your API key, entity, and project access settings to resolve service account errors.
How do I get added to a team on W&B?
Contact a team admin to request an invite, then follow the instructions in the invitation email to join.
How do I renew my expired license?
Contact support@wandb.com to renew an expired license and receive a new license key.
If I am the admin of my local instance, how should I manage it?
Review the User Management docs for instructions on adding users and creating teams.
Is it possible to add the same service account to multiple teams?
No. Each service account is tied to a specific team and cannot be shared across teams.
Is it possible to change the username?
Usernames cannot be changed after account creation. Create a new account with the desired name.
Is there a monthly subscription option for the teams plan?
No. The Teams plan is billed annually only and does not offer a monthly subscription option.
Is there a way to add more seats?
Contact your Account Executive or support@wandb.com with your org name and desired seat count.
On a local instance, which files should I check when I have issues?
Download the Debug Bundle from the system-admin page to troubleshoot local instance issues.
What is a service account, and why is it useful?
Service accounts are non-human identities for automating tasks like CI/CD pipelines and scheduled training jobs.
What is the difference between team and organization?
A team is a project workspace. An organization is a higher-level entity for billing and managing multiple teams.
Why is my enterprise license not recognized?
Check formatting, expiration, and restart services. Verify the license includes the needed features.